Privacy Policy

1. Introduction

Welcome to Mivoyage ("we," "our," or "us"), a product operated from India. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with Indian laws including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. By using Mivoyage, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Profile information (profile picture, bio, travel preferences)
• Travel stories and experiences you share
• Booking and itinerary information
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, time spent, interactions)
• Location data (with your permission)
• Log data (IP address, browser type, access times)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your bookings and transactions
• Personalize your experience and provide recommendations
• Communicate with you about updates, offers, and support
• Ensure security and prevent fraud
• Comply with legal obligations
• Analyze usage patterns to improve our app

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate our services (payment processors, hosting providers, analytics services)
• Travel Partners: Hotels, airlines, and other travel service providers to fulfill your bookings
• Other Users: Information you choose to share publicly (travel stories, profile information)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Storage and Security

We use Firebase and other industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Disable location services
• Request a copy of your data
• Object to processing of your data
• Request data portability

To exercise these rights, please contact us at privacy@mivoyage.com or visit our Data Deletion page.

7. Children's Privacy

In certain cases, your information may be transferred to and maintained on servers located outside of India where data protection laws may differ. Any such transfers will be conducted in accordance with applicable Indian laws and with appropriate safeguards in place to protect your personal information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

9. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023
• The Consumer Protection Act, 2019

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy.

You may also contact us for any questions about this Privacy Policy or to exercise your rights under applicable Indian data protection laws.

12. Compliance with Indian Regulations

Mivoyage is committed to full compliance with all applicable Indian data protection and privacy laws. We implement reasonable security practices and procedures as required under Indian law, including:

• Comprehensive information security policies
• Encryption of sensitive personal data
• Regular security audits and assessments
• Employee training on data protection
• Incident response and breach notification procedures

13. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian laws, you have the following rights:

• Right to access your personal data
• Right to correction of inaccurate or incomplete data
• Right to erasure of personal data
• Right to data portability
• Right to withdraw consent
• Right to nominate another individual to exercise rights in case of death or incapacity
• Right to grievance redressal