Data Deletion
Your Right to Data Deletion
At Mivoyage, we respect your privacy and your right to control your personal data. You have the right to request deletion of your account and all associated personal information at any time.
This page provides instructions on how to delete your data in compliance with GDPR, CCPA, and other privacy regulations.
What Gets Deleted
- • Your account and profile information
- • Travel stories and posts you've shared
- • Photos and media you've uploaded
- • Your travel itineraries and plans
- • Saved places and favorites
- • Chat messages and conversations
- • Your preferences and settings
- • Any other personal data we hold
What's Retained
- • Transaction records (required by law for 7 years)
- • Anonymized analytics data
- • Data required for legal compliance
- • Information needed to prevent fraud
- • Backup copies (deleted within 90 days)
Note: Some data may be retained in our backup systems for up to 90 days before permanent deletion.
Important: This Action is Permanent
Once your data is deleted, it cannot be recovered. Please consider the following:
- • You will lose access to all your bookings and travel history
- • Your travel stories and content will be permanently removed
- • You won't be able to access any saved itineraries or plans
- • Active bookings may be affected - cancel them first if needed
- • You will need to create a new account to use Mivoyage again
How to Delete Your Data
Option 1: In-App Deletion (Recommended)
Once the app launches, you can delete your account directly:
- Open the Mivoyage app
- Go to Settings → Account Settings
- Scroll down and tap "Delete Account"
- Follow the confirmation steps
- Your data will be deleted within 30 days
Option 2: Request Deletion via Form
If you can't access the app or prefer to request deletion via our website, use the form below — it opens a pre-filled email to our privacy team, which you just need to send.
Option 3: Email Request
You can also email us directly at:
Include "Data Deletion Request" in the subject line and provide your account email address in the message.
Timeline & Process
Request Received
We receive your deletion request and send a confirmation email
Identity Verification (24 hours)
We verify your identity to ensure account security
Data Deletion (30 days)
Your data is permanently deleted from our active systems
Backup Deletion (90 days)
Data is removed from backup systems and permanently erased
Need Help?
If you have questions about data deletion or need assistance, please contact our privacy team:
Email: privacy@mivoyage.com
Support: support@mivoyage.com
Response Time: Within 24-48 hours